What our Customers say...


Very pleased with Shawn and Sofala.  They did a great job!

Keep Shawn- He is Great!  Appreciate quick response & pro-active!

Job well done, Thank you!

They did a great job!  Assisted me when the second water episode occurred!

Thank you for your great service!

Great Service and text updates were helpful.  Thanks for your flexibility when helping me!

SERVPRO was prompt and friendly.  Would definitely recommend!

Hire Shawn and his Team!

Great Team! Great Communication regarding job status.  Very Attentive!!

Shawn Newton was  kind and so helpful to me.  He is a great person and representative of SERVPRO!

I would only work with someone recommended by my insurance agency!  Very professional.  Great Guys!

Very Good Service!

I cant think of anything for them to change!

This SERVPRO does their best already! Very impressed by their performance!

Thanks for your prompt attention to the service!

Very Professional!

Thank you for your attention, help and services.

Thank you so much for your hard work!  Shawn was extremely helpful & attentive.

Keep up the Awesome Job!

Thank you for a job well done!

Good Job.  Thank you!

Prompt & Professional.  Thank you!

Difficulties with road access- addressed without problems.  Many Thanks!

Always immediate, courteous, helpful and great suggestions. Great helpful team.  Thank You!

Shawn has been very helpful & responsive.  Thank you!

Whole work is definitely Great!!

Shawn and His Team did a Fantastic Job keeping us in the loop every step of the way!

Pleasant, very informative and completed the job in a timely manner!

Very Competent, Very Professional and Very Kind!

Very Professional, Caring and Thoughtful, Flexible and Explained Everything in Detail and Long Term.

Very Polite, Professional and Clear!

Clone more Tradesman like you!

Prompt, Professional and Gets the job Done!!

Other SERVPRO Franchises should model after the Customer Service standards of the South San Francisco Team.  Shawn and his team were extremely professional, knowledgeable, responsive, and genuinely nice.  On the days that they did work, you could not tell that they were even there because they cleaned up so well after themselves!  Shawn and Team,  Thank you again! You guys did a great job! Your thoughtfulness and thoroughness were very much appreciated. 

Just keep doing it the way you are. My Greatest Thank You for keeping me aware of what is happening.

Thank you so much!

Shawn & Raymond were kind, competent & extremely professional.

Top of the game. Responsive, professional & courteous, kept the work area spotless, excellent follow through, a true pleasure to work with & I already recommended to others. Thank you Shawn & Team.

Amazing that they could come and set up a large drying operation with barely 2 hours notice.

Fantastic Job! Recommend to Anyone!

Good Experience (well other than having it happen in the first place!). Everyone was very nice & helpful- Thank you!

Punctuality, Addressed concerns, very happy with SERVPRO.

Outstanding professionalism and customer service. Shawn is awesome!

If you have an Emergency, call them now! Shawn and his crew are outstanding!

Use them in future- Good Job!

I was impressed by how reliable, responsible and cooperative you were/are. Every person who worked on the job showed the same courtesy- made it an "easy" misfortune to deal with!

All was done very professionally & in a timely manner. Great Job!!

A Super Job!  They are Professional and Efficient! 

Timely, Friendly, works well with Tenants.

Keep doing what you do!

Shawn has been a life saver for one. Not once have I had to worry about things getting done. I will truly refer his service to all my family if needed. Thank you!

Everyone was super helpful, professional and nice! Thank you!

Staff were friendly, considerate & honest. We feel comfortable working with them.

Shawn and his crew were very pleasant to work with and very neat- one of my pet peeves. Job well done, very pleased.

It's tough to have unexpected damage to the house and to be uprooted. Shawn and Ryan were quick, great and wonderful through the entire process.